The Guest Engagement Sr. Manager is a key contributor to the overall success of Soldier Hollow Nordic Center, ensuring growing participation in Soldier Hollow’s public activities and offerings, and a high-quality customer experience in those programs. The Guest Engagement Sr. Manager will drive consumers to Soldier Hollow’s Nordic skiing, tubing, public biathlon, bike trails and group event offerings (special events, corporate events, weddings, facility rentals, group tours, etc), through a variety of marketing strategies in coordination with the UOLF marketing team. The Guest Engagement Sr. Manager will deliver the customer offerings at Soldier Hollow’s Nordic center (staffing, scheduling, ski lessons, ski and snowshoe rentals, trail pass sales, retail, food and beverage, customer satisfaction, trail reports, maps, on-snow special activities) and all other public offerings including winter tubing. mini-snowmobiles, mountain biking and public biathlon (staffing, scheduling, pass sales, online and walk-up sales, retail, food and beverage, customer experience and customer satisfaction).
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